言犀

言犀作为京东智能人机交互平台的代表，以其先进的AI技术和京东十年积累的客户服务与营销经验，向企业提供了一系列以用户为中心的智能化解决方案。这些解决方案极大地丰富了客户交互的渠道和形式，包括文字、语音乃至多模态交互，满足了企业在数字化转型道路上对于多元化、个性化客户服务的需求。由此，言犀助力企业从对话智能走向情感智能，完成了服务数智化的重大跨越，提升了企业服务质量与运营效率。

As a representative of JD’s intelligent human-computer interaction platform, Yanxi provides a series of user centered intelligent solutions to enterprises with its advanced AI technology and JD’s ten years of accumulated customer service and marketing experience. These solutions greatly enrich the channels and forms of customer interaction, including text, voice, and even multimodal interaction, meeting the needs of enterprises for diversified and personalized customer service on the path of digital transformation. As a result, Yanxi has assisted enterprises in transitioning from conversational intelligence to emotional intelligence, completing a significant leap in service digitization and improving the quality of enterprise services and operational efficiency.

在言犀平台上，一系列功能的强大配置，使其成为了业内广受欢迎的智能平台。在线咨询机器人作为业界首个大规模商用情感机器人，它不仅能进行多轮对话，精准把握用户意图，还能实现人机无缝协作，全渠道连接用户，提供优质的自动化服务。智能语音外呼与应答功能，则通过智能语音技术实现高效率的个性化服务提供和客户问题解决。智能质检与分析功能能够为企业提供关于客户服务的质量监控和数据支持，帮助不断改进服务水平。智能坐席辅助和智能知识库两项功能则为客服团队提供了实时答疑辅导和知识支持，显著提升客服团队的工作效率和问题解决能力。

On the Yanxi platform, a series of powerful features have made it a popular intelligent platform in the industry. As the first large-scale commercial emotional robot in the industry, the online consultation robot can not only engage in multiple rounds of dialogue, accurately grasp user intentions, but also achieve seamless human-machine cooperation, connect users through all channels, and provide high-quality automated services. The intelligent voice outbound and response function achieves efficient personalized service provision and customer problem resolution through intelligent voice technology. The intelligent quality inspection and analysis function can provide quality monitoring and data support for customer service for enterprises, helping to continuously improve service levels. The two functions of intelligent seat assistance and intelligent knowledge base provide real-time Q&A guidance and knowledge support for the customer service team, significantly improving their work efficiency and problem-solving ability.

言犀平台不局限于一种行业或场景，其应用横跨各个领域。在政务领域，能助力政府部门提高公共服务和管理水平；银行业能通过言犀打造智能化服务，实现业务模式转型；零售业通过言犀实现从售前到售后的数智化服务升级；在教育领域，可借助智能交互技术实现教育全流程智能化；保险业可通过一站式解决方案促进业务模式的创新；此外，运营商、能源、制造等行业，也能通过言犀平台提升客户服务效率和业务转化效率。

The Yanxi platform is not limited to a single industry or scenario, and its applications span across various fields. In the field of government affairs, it can help government departments improve their level of public services and management; The banking industry can create intelligent services through Yanxi and achieve business model transformation; The retail industry upgrades its digital services from pre-sales to after-sales through Yanxi; In the field of education, intelligent interaction technology can be used to achieve the intelligence of the entire education process; The insurance industry can promote innovation in business models through one-stop solutions; In addition, operators, energy, manufacturing and other industries can also improve customer service efficiency and business conversion efficiency through the Yanxi platform.

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